jilivoe Casino – Privacy Policy

1. Introduction and Scope

jilivoe Casino ("jilivoe," "we," "us," or "the Operator") operates the online gaming platform at jilivoe.app and is committed to protecting the personal data of all registered players and site visitors in the Philippines — whether you're based in Metro Manila, Cebu, Davao, Iloilo, or anywhere else across the archipelago.

This Privacy Policy ("Policy") explains how jilivoe collects, processes, stores, discloses, and protects personal data in connection with your use of the jilivoe platform. It applies to all data collected through jilivoe.app, jilivoe's mobile-browser experience, customer support channels, and any other jilivoe service.

This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and the relevant issuances of the National Privacy Commission (NPC). By registering on jilivoe or otherwise using the Platform, you consent to the data practices described in this Policy.

2. Legal Basis for Processing

jilivoe processes personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to fulfil jilivoe's obligations to you as a registered player — including account management, payment processing, game provision, and customer support.
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the DPA, and other applicable Philippine laws — including Know Your Customer (KYC) verification and transaction monitoring.
• Legitimate Interests: Processing necessary for jilivoe's legitimate business interests, where those interests are not overridden by your privacy rights — including fraud prevention, platform security, responsible gaming monitoring, and service improvement analytics.
• Consent: Where jilivoe relies on your consent for specific processing activities (such as marketing communications), you may withdraw consent at any time by contacting jilivoe support or updating your account preferences.

3. Personal Data We Collect

jilivoe collects the following categories of personal data:

jilivoe does not collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for identity verification and PAGCOR compliance. jilivoe does not collect biometric data beyond basic liveness-check selfies used solely for ID verification purposes.

4. How We Use Your Personal Data

jilivoe uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your jilivoe player account; processing login authentication including two-factor authentication.
• KYC and Regulatory Compliance: Verifying your identity and age (21+) as required by PAGCOR; conducting AML transaction monitoring; reporting obligations to Philippine regulatory authorities.
• Payment Processing: Processing deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other accepted payment methods; reconciling transactions; investigating payment disputes.
• Game Service Delivery: Providing access to slots, live dealer games, sports betting, bingo, and fishing games; recording game outcomes for dispute resolution.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviour; enforcing self-imposed limits and self-exclusion requests; notifying you of responsible gaming resources.
• Customer Support: Responding to inquiries, complaints, and account assistance requests via live chat and email.
• Fraud and Security: Detecting and preventing fraudulent activity, multi-accounting, bonus abuse, money laundering, and unauthorised account access.
• Platform Improvement: Analysing anonymised usage data to improve game performance, interface design, and overall user experience on Philippine networks.
• Marketing Communications (with consent): Sending promotional offers, bonus notifications, and platform updates via SMS to your registered Philippine mobile number, where you have consented. You may opt out at any time.

5. Disclosure of Personal Data to Third Parties

jilivoe does not sell, rent, or trade your personal data. jilivoe may disclose your data to the following categories of third parties, strictly on a need-to-know basis and under written confidentiality obligations:

• Payment Service Providers: GCash (Mynt), Maya (Voyager Innovations), BPI, BDO, Metrobank, and other payment processors — to facilitate deposits and withdrawals.
• KYC / Identity Verification Providers: Third-party identity verification platforms that process government ID images and liveness checks on jilivoe's behalf.
• Game Content Providers: JILI, Pragmatic Play, PG Soft, and other game providers — limited technical data necessary to deliver game sessions (e.g., session tokens).
• IT and Cloud Infrastructure Providers: Server hosting, database management, and cybersecurity service providers operating under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where required by law or court order.
• Professional Advisors: Legal counsel, auditors, and accountants, subject to professional confidentiality obligations.

All third-party service providers engaged by jilivoe are required to implement data protection measures consistent with the DPA and to use your personal data solely for the purpose for which it was disclosed.

6. Cookies and Tracking Technologies

jilivoe uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for basic platform functions such as login session management, security tokens, and load balancing. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, last-played games, and display options to enhance your experience.
• Analytics Cookies: Collect anonymised usage data — pages visited, session durations, device types — to help jilivoe understand how Filipino players use the platform and identify areas for improvement. No personally identifying information is included in analytics data.
• Security Cookies: Detect and prevent fraudulent login attempts, multi-accounting, and other security threats.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent core jilivoe functions from operating correctly. jilivoe does not use third-party advertising cookies or cross-site tracking cookies.

7. Data Security Measures

jilivoe implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jilivoe servers;
• Encryption at rest for sensitive data stored in jilivoe databases, including KYC documents and financial information;
• Role-based access controls limiting which jilivoe personnel can access personal data, with access logs maintained;
• Regular independent security audits and penetration testing of the jilivoe platform;
• Multi-factor authentication for jilivoe internal systems that hold personal data;
• Incident response procedures that include NPC notification within 72 hours in the event of a personal data breach affecting Filipino players.

While jilivoe takes all reasonable precautions, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password and to enable two-factor authentication on your jilivoe account.

8. Data Retention

jilivoe retains personal data for the following periods:

• Active Account Data: Retained for the duration of your jilivoe account and for five (5) years following account closure, as required by PAGCOR licensing conditions and the AMLA.
• Transaction Records: Retained for a minimum of five (5) years following the date of each transaction, in compliance with AMLA record-keeping requirements.
• KYC Documents: Retained for five (5) years following account closure or last transaction, whichever is later.
• Support Communications: Retained for three (3) years following the resolution of the relevant support interaction.
• Analytics Data: Retained in anonymised, aggregated form indefinitely for platform improvement purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by jilivoe:

• Right to Be Informed: The right to know that jilivoe is collecting and processing your personal data, and for what purposes — which this Policy fulfils.
• Right of Access: The right to request a copy of the personal data jilivoe holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data in your jilivoe account.
• Right to Erasure: The right to request deletion of your personal data, subject to jilivoe's legal retention obligations under PAGCOR and AMLA requirements.
• Right to Object: The right to object to processing of your personal data for direct marketing or where processing is based on jilivoe's legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Damages: The right to claim compensation for any damage suffered as a result of inaccurate, incomplete, outdated, or unlawfully obtained personal data held by jilivoe.
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, contact jilivoe's Data Privacy Officer at [email protected]. jilivoe will respond to verifiable data subject requests within fifteen (15) business days.

10. Children's Privacy

jilivoe strictly prohibits access by persons under 21 years of age. jilivoe does not knowingly collect, process, or store personal data relating to individuals under 21. If jilivoe becomes aware that personal data has been collected from a person under 21, such data will be immediately deleted and the account closed.

If you are a parent or guardian and believe your child under 21 has registered on jilivoe, please contact jilivoe support immediately at [email protected].

11. Cross-Border Data Transfers

jilivoe's primary data infrastructure is hosted in data centres compliant with Philippine data protection standards. In certain circumstances — such as when engaging international KYC verification providers or game content platforms — personal data may be processed outside the Republic of the Philippines.

Where such transfers occur, jilivoe ensures that the receiving party provides an adequate level of data protection through contractual mechanisms, including standard data processing agreements that impose obligations equivalent to those under the Philippine DPA. jilivoe does not transfer personal data to countries or organisations that cannot demonstrate adequate data protection safeguards.

12. Amendments to This Policy

jilivoe reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, PAGCOR regulations, NPC guidelines, or jilivoe's data practices. Material amendments will be communicated to registered players via SMS notification to the mobile number on file. The updated Policy will display a revised "Last Updated" date at the top of this page. Continued use of jilivoe following notification of any amendment constitutes acceptance of the revised Policy.

13. Contact and Data Privacy Officer

jilivoe has designated a Data Privacy Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Policy. For data privacy inquiries, requests to exercise your rights, or to report a potential data breach, contact:

• Data Privacy Officer – jilivoe Casino
• Email: [email protected] (subject line: "Data Privacy Request")
• Live Chat: Available 24/7 through the jilivoe platform
• Response Time: Within 15 business days for formal data subject requests

For complaints that are not resolved to your satisfaction by jilivoe's DPO, you may file a complaint with the National Privacy Commission (NPC) through its official channels at privacy.gov.ph.